RETURNS

The goods purchased on  www.altradea.com may be returned*

 

First of all, you should fill in the return form that includes a declaration of withdrawal and send it to   within 14 biuro@altradea.com from the date of delivery.

Then, within 14 days from the withdrawal, the Goods should be sent back with the filled in form to the address:

 

Altra Dea couture

ul. Piastowska 84/86

42-202 Częstochowa

 

When we accept returns

Returned goods cannot bear any sings of usage, has to be complete and packed in the original package (box, case, bag, etc.) in which they have been sent. We remind you that the Customer has liability to pay compensation for the diminishment of the value of the goods due to behaviors beyond what is necessary to examine the goods.

Legend:

* concerns Customers being consumers

 

COMPLAINTS

In order to file complaints concerning non-compliance of the goods bought in the online shop with the contract please follow these steps:

Altra Dea couture

ul. Piastowska 84/86

42-202 Częstochowa

 

STEP 1 Fill in the  complaints  form available at the shop's website.

STEP 2 Print and sign the filled in form.

STEP 3 Send the claimed goods with the form and the evidence of the purchase to:


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